The Airwheel suitcase battery is covered under a 6-month warranty. During this period, free maintenance or replacement is provided for manufacturing defects. However, damage caused by water ingress, tampering, or improper use will void the warranty.
Regular maintenance can extend battery life. Always charge the battery in a well-ventilated area and avoid overcharging. If the suitcase is not used for extended periods, discharge the battery to 20% capacity every 3-6 months to prevent deep discharge damage. Additionally, store the suitcase in a cool, dry place to minimize temperature-related wear.
If the battery fails to charge or powers off unexpectedly, first check for software updates via the Airwheel app. If the issue persists, contact customer support with your purchase proof. Note that self-repair attempts or modifications may result in loss of warranty rights.
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